Volunteers

There are volunteer opportunities for advisers, gateway assessors, research staff, administrative support staff and Trustees.

Volunteer roles

We are currently looking for volunteers to fill these roles:

• Advisers and assessors
• Admin volunteers
• Receptionists
• IT support volunteers
• Research and campaigns volunteers
• Fundraising volunteers
• Media volunteers

What do volunteer workers do?

Assessors & Advisers

• Talk to clients to explore the problems they need help with
• Find information about these problems and help clients to understand their options
• Support clients to act to resolve their problems
• Write a summary of the problems and what action you’ve taken

We ask that ideally advisers commit to 5-10 hours per week, for at least 12 months.

We provide a comprehensive training programme for assessors and advisers.

 

Reception:

• Answer the telephone, reply to emails and post
• Welcome clients and visitors to the office
• Type up information from client information forms into our database
• Help with the day to day running of the office

For reception volunteers, we ideally ask for 5 hours per week, which is one day, for at least 12 months.

 

Admin:

• Answer the telephone, reply to emails and post
• Type up letters and proofread documents
• Print and scan documents
• Update our spreadsheets and databases
• Order stationary

For admin volunteers, we can be flexible about the time spent and how often you volunteer so come and talk to us.

 

Research and campaigns:

• Identify common problems, or unfair treatment, that clients come to us about, and the potential causes of these problems
• Help to organise campaigns raising awareness of these problems
• Help to organise campaigns aiming to get the organisation causing the problems to change its way of working
• Help national Citizens Advice carry out research

For research and campaigns volunteers we can be flexible about the time spent and how often you volunteer, so come and talk to us.

 

IT support:

• Help staff and volunteers with day to day IT issues
• Deliver one on one or group training about using software
• Write instructions about how to do IT tasks for other volunteers and staff
• Help update the local Citizens Advice website

For IT support volunteers we can be flexible about the time spent and how often you volunteer, so come and talk to us.

 

Fundraising:

• Explore different ways of fundraising
• Help to organise fundraising events
• Create materials such as newsletters or presentations
• Help to build relationships with local organisations or businesses

For fundraising volunteers we can be flexible about the time spent and how often you volunteer, so come and talk to us.

 

Media volunteer:

• Promote our local Citizens Advice service
• Create leaflets and posters
• Help with our social media
• Help to share information about Citizens Advice with local press or radio stations
• Help arrange talks or events

For media volunteers we can be flexible about the time spent and how often you volunteer, so come and talk to us.

 

What do volunteers gain ?

• Make a real difference to people’s lives
• Rewarding and stimulating work that is so varied it can never be boring
• The opportunity to update skills and learn new ones
• Job specific IT training
• Help for those wishing to re-enter the job market by :
  • providing experience in a caring supportive environment
  • a reference for future employers

 

How to find out more

If you are interested in joining our friendly team then please contact The Chief Officer, Citizens Advice Mid Bedfordshire, by email: recruitment@midbedscab.cabnet.org.uk.

Alternatively, you can call us on 01525 402742 and 01767 601368.