We provide free, confidential, independent and impartial advice.
Our trained Volunteers can help to resolve a wide range of problems including issues with debt, benefits, employment, relationships, housing and consumer matters. Our advice is free and confidential.
When you contact us by webform or by phone, you will receive a call back from one of our advice team for a brief first assessment. Their number will show up as withheld, and they will call you no more than twice. Depending on the nature of your enquiry you may be:
- given the information you need to move forward with your problem
- sent information via email
- asked to gather further information
- offered a further call with an adviser
- directed to another organisation that is better suited to help you
The best way to contact us is by webform.
This ensures your message gets to us as quickly as possible. You can also let us know if you’d prefer to be called back to discuss your issue. Note this call will be from a witheld number.
If you can’t use the webform, call us on 01767 601368 or 01525402742 during our Telephone Advice Times.
You will get through one of our reception volunteers, who will take your details and arrange for an adviser to call you back. Note this call may be from a witheld number.
During lockdown you can also text us on 07594 639 574.
Please include your name, postcode and tell us if we can leave a voicemail when we call you back.
Face to Face
All face to face advice has been suspended due to the coronavirus, please contact us by webform or phone instead.
We also run drop-in sessions at Sandy Northcroft Health Centre, Stotfold Town Council and Lidlington Church Hall. Opening times
We run gateway interviews at our Ampthill Office. Opening times
(We don’t provide drop in sessions at Biggleswade)
You can also request advice at any time by using our Online Advice Page
Help to Claim Universal Credit
We have telephone appointments available on a Wednesday at Ampthill and on Fridays.
Free Monthly Private Family Law Half Hour Clinics
We have a partnerships with two solicitors:
Machins Solicitors LLP at our Ampthill Office, who can provide legal advice covering all aspects of family law arising from a breakdown in marriage, co-habitation or same sex civil partnership relationships.
The advice can be in relation to children, finances, domestic abuse or the separation/divorce process itself.
Advice is also available in relation to Co-Habitation Agreements, Pre and Post Nuptial Agreements. Follow up appointments can be held locally by arrangement or at their offices in Luton, Hemel Hempstead or Berkhamsted.
Hunter and Uro Family Law Solicitors at our Biggleswade office, giving practical legal advice for all matters of divorce and separation, matrimonial finances – including private businesses and pensions, together with all private law children issues, concerning disputes over contact, schooling selection and medical treatment.
Advice also deals with all other aspects of family law matters, including prenuptial agreements, separation agreements and disputes concerning cohabiting couples. Follow up appointments can be via the phone.