We provide free, confidential, independent and impartial advice.
Our trained volunteers can help to resolve a wide range of problems including issues with debt, benefits, employment, relationships, housing and consumer matters. Our advice is free and confidential.
For advice, please contact us either by completing our online form or by telephone, see below for details. One of our advisers will then telephone you to do a brief first assessment. Their number may show up as coming from a private or withheld number or from one of the numbers given below. Depending on the nature of your enquiry you may be:
- given the information you need to move forward with your problem
- sent information via email
- asked to gather further information
- offered a further call with an adviser
- directed to another organisation that is better suited to help you
The best way to contact us is by emailing us through our online form.
This ensures your message gets to us as quickly as possible. Please let us know if we can leave a voicemail message in case you are not available when we call you.
If you can’t use the online form, call us on 01767 601368 or 01525 402742 during our Telephone Advice Times.
You will get through one of our receptionists, who will take your details and arrange for an adviser to call you back.
If you phone outside our telephone advice times you can leave us a voicemail and we will call you back. Please leave your name, number and postcode and tell us if we can leave a voicemail message on your phone when we call you back.
We aim to respond to voicemails within a week but this may not be possible. If your enquiry is urgent (for example, if you need a food parcel), please make this clear and explain why.
Face to Face
We mainly offer advice by telephone but have a very limited number of face-to face appointments available for queries that cannot be dealt with over the telephone.
Help to Claim Universal Credit
Free Monthly Private Family Law Half Hour Clinics
We have a partnership with two solicitors who can offer advice. Further details can be found on our solicitors page.