Get Advice

We provide free, confidential, independent and impartial advice.

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Our trained volunteers can help to resolve a wide range of problems including issues with debt, benefits, employment, relationships, housing and consumer matters. Our advice is free and confidential.

For advice, please contact us either by completing our online form or by telephone, see below for details. One of our advisers will then telephone you to do a brief first assessment. Their number may show up as coming from a private or withheld number or from one of the numbers given below.  Depending on the nature of your enquiry you may be:

  • given the information you need to move forward with your problem
  • sent information via email
  • asked to gather further information
  • offered a further call with an adviser
  • directed to another organisation that is better suited to help you

By Webform

The best way to contact us is by completing our online form.

This ensures your message gets to us as quickly as possible. Please let us know if we can leave a voicemail message in case you are not available when we call you.

By Telephone

If you can’t use the online form,  call us on 01767 601368 or 01525 402742 during our  Telephone Advice Times. 

You will get through one of our receptionists, who will take your details and arrange for an adviser to call you back.

If you phone outside our telephone advice times you can leave us a voicemail and we will call you back. Please  leave your name, number and postcode and tell us if we can leave a voicemail message on your phone when we call you back.

Face to Face

We mainly offer advice by telephone but have a very limited number of face-to-face appointments available for queries that cannot be dealt with over the telephone. 

Help to Claim Universal Credit

We can help you make a new claim for Universal Credit. You can get advice online,  or call us on 0800 144 8 444 (8am to 6pm, Monday to Friday).

Free Monthly Private Family Law Half Hour Clinics

We have a partnerships with two solicitors:

Machins Solicitors LLP, who can provide legal advice covering all aspects of family law arising from a breakdown in marriage, co-habitation or same sex civil partnership relationships.

The advice can be in relation to children, finances, domestic abuse or the separation/divorce process itself.

Advice is also available in relation to Co-Habitation Agreements, Pre and Post Nuptial Agreements. Follow up appointments can be held locally by arrangement or at their offices in Luton, Hemel Hempstead or Berkhamsted.

Hunter and Uro Family Law Solicitors,  giving practical legal advice for all matters of divorce and separation, matrimonial finances – including private businesses and pensions, together with all private law children issues, concerning disputes over contact, schooling selection and medical treatment.

Advice also deals with all other aspects of family law matters, including prenuptial agreements, separation agreements and disputes concerning cohabiting couples. Follow up appointments can be via the phone.