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    Home > Get Advice > Email Advice

  • Email Advice

    The Citizens Advice website has online help on a wide variety of subjects and can be viewed by clicking here.

    If you are unable to find the information you require on the Citizens Advice website then you can contact us by using the Enquiry Form below.

    If your enquiry relates to Benefits please also read our Benefits Advice Page.

    IMPORTANT INFORMATION

    By using this form you agree to the Citizens Advice service keeping your details on file.

    We hold your information in order to give you the advice you need and to gather data to improve our service, and to support our research in a way that you cannot be identified. See our privacy policy for more information.

    We aim to respond to your enquiry within 5 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should make that clear.

    We will normally respond to the email address you provide on the form and cannot be responsible if any person other than yourself has access to that email account.

    If you have given us permission to call you also, we are more likely to be able to get back in contact. Please note that we may call from a withheld number,

    Although we aim to provide appropriate advice in our first response, on some occasions we may need to contact you a second time..

    Advice Enquiry Form

    Enter Email
    Confirm Email

    When our lists are long, we may send you an email with some information to get you started. This comes from midbedsadvice@protonmail.com. PLEASE CHECK YOUR SPAM & JUNK FOLDERS.

    May we send a text message? *
    Do you have a deadline e.g. to return a benefit application or a court date? *
    Is there an emergency (e.g. no money at all, bailiff imminent etc)) *

    Benefits

    I would like to
    We can only help if you live or work in the Mid Beds area. To check this, see "Our area" in the menu above. *
    Which of the following apply?

    Benefit check

    Here's a link to the EntitledTo benefit checker
    Many benefits can't be backdated, so this could delay your payment.
    What does your visa or paperwork say?

    PIP

    Have you been living in England or Wales for at least 2 out of the last 3 years?
    Are you age between 16 and state pension age?
    Has your condition affected you for at least 3 months already?
    Do you expect to be affected for at least nine months more?
    It looks like you are eligible to claim PIP.  You can check whether you're likely to get it by doing the  PIP self-test

    We will send you an email shortly with your next steps. We recommend that you call the PIP helpline to get the form posted.  That way, the claim will be backdated to the date you call them.

    Here is some advance information on how to claim

    It looks like you might not be eligible to claim PIP.  Please read the following to check this  Check if you're eligible for PIP

    We will contact you to discuss this with you, and there might be some other benefits you could get.

    We will email you an invitation to complete a benefit check.

    Universal Credit

    There is some information available here

    WCA50

    I am claiming

    Challenge a benefit decision

    Maximum file size: 516MB

    Housing

    Which of the following apply? *
    Please give as much information as possible including relevant dates etc
    Does your accomodation come with a job? *
    Does your landlord live in the same building as you? *
    Do you share accommodation with anyone who is not in your household? Household means partner/spouse/children *
    Do you have any rent/mortgage arrears? *
    Would you also like some debt advice from our specialist team? *
    Do you have any business debts? *
    Who is named on the tenancy agreement? *
    Who is named on the mortgage agreement? *
    Please give as much information as possible including relevant dates etc

    Maximum file size: 516MB

    Maximum file size: 516MB

    Maximum file size: 516MB

    Have you applied to Central Beds council as homeless? *
    Have you had a decision letter from them? The letter will have S184 in the title. *

    Maximum file size: 516MB

    Have you replied to the S184 letter? *

    Maximum file size: 516MB

    Please give as much information as possible including relevant dates etc
    Has anyone discriminated against you for any of the following reasons? *
    Do you have an insurance policy allowing for free legal advice?
    Are you worried about gambling? This could be you, or someone you know?
    Sending
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Citizens Advice Mid Bedfordshire is an operating name of Mid Bedfordshire Citizens Advice Bureau.
Registered Charity Number 1109976
Registered Company Number 5351800
Registered Office Century House, Market Square, Biggleswade, SG18 8UU
Authorised and regulated by the Financial Conduct Authority FRN:617668
Website last updated on 5 March 2025 © Copyright Mid Bedfordshire Citizens Advice Bureau | Web design by Moocow Media
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