Volunteers

There are volunteer opportunities for advisers, administrative support staff and Trustees.

Interviewing - You will learn interviewing techniques, how to listen, and then talk to clients and ask questions to make the issues clear.
Giving information - Training will enable you to access information from our computer systems and reference books.
Giving advice - Your job is to give the client all the courses of action available to them so they can decide what to do
Giving practical help - Completing forms, making telephone calls, writing letters. You will also be trained in calculating benefits, tax and debts.
Case recording - You will be shown how to record your interviews to enable another advice worker to carry on further work for a client shold they return for more help.
Social policy - Identify issues where clients have been unfairly treated.

Rewarding and stimulating work that is so varied it can never be boring
The opportunity to update skills and learn new ones
A comprehensive training programme is provided for all advisers which will be tailored to individual needs
Job specific IT training
Help for those wishing to re-enter the job market by :
- providing experience in a caring supportive environment
- a reference for future employers
- training in job search techniques working as part of a team

Are you prepared to honour our committment to impartiality ?
Can you agree to observe our strict rules of client confidentiality ?
Will you carry out the CAB's policy on anti-racism ?
Are you willing to undertake extensive training ?
Are you prepared to attend our monthly staff meetings ?
Are you prepared to keep yourself up to date with new information ?
Are you available to volunteer for 10 hours each week ?
Are you willing to be flexible in the days that you work ?
Are you willing to continue to attend courses after your initial period of training is over ?

If you are interested in joining our friendly team then please contact Jenny Hedges, Bureau Manager, by email.